Horovitz, J. (1994). La satisfacción total del cliente II (1a ed.). Folios.
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Citación estilo Chicago
Horovitz, Jacques. La Satisfacción Total Del Cliente II. 1a ed. Folios, 1994.
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Cita MLA
Horovitz, Jacques. La Satisfacción Total Del Cliente II. 1a ed. Folios, 1994.
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