Horovitz, J. (1994). La satisfacción total del cliente I (1a ed.). Folios.
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Chicago Style (17th ed.) Citation
Horovitz, Jacques. La Satisfacción Total Del Cliente I. 1a ed. Folios, 1994.
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MLA citiranje
Horovitz, Jacques. La Satisfacción Total Del Cliente I. 1a ed. Folios, 1994.
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