Rico, R. R. (1998). Total customer satisfaction. Satisfacción y deleite total de los clientes (7a. ed.). Ediciones Macchi.
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Citación estilo Chicago
Rico, Rubén Roberto. Total Customer Satisfaction. Satisfacción Y Deleite Total De Los Clientes. 7a. ed. Buenos Aires: Ediciones Macchi, 1998.
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Cita MLA
Rico, Rubén Roberto. Total Customer Satisfaction. Satisfacción Y Deleite Total De Los Clientes. 7a. ed. Ediciones Macchi, 1998.
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