Molina, J. C. (2006). Los sistemas CM (Customer relations management).
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Citação norma Chicago
Molina, Juan Carlos. Los Sistemas CM (Customer Relations Management). 2006.
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Citação norma MLA
Molina, Juan Carlos. Los Sistemas CM (Customer Relations Management). 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.